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OUR COMMITMENT TO YOUR ORAL HEALTH
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To listen to your dental problems and to explain treatment and solutions in a way you understand.
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To respect your dignity and the choices you make.
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To co-operate with other health care colleagues so as to act in your best interest.
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To follow the latest cross-infection and other safety guidelines to ensure you are safe in our care.
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To do all we can to keep to appointment times as we understand your time is valuable.
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To explain NHS, private and hygienist charges
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To recommend a date for your next dental check-up and hygienist re-care.
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To collect payments and deposits before we book your next appointment
YOUR COMMITMENT TO YOUR ORAL HEALTH
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To follow our advice about your home care routine.
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To make a note of your appointments and provide at least 48 hours notice if you cannot come to a scheduled appointment, so that we can offer it to another patient
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To pay the charges presented for assessments and treatment before each visit as requested
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To follow the advice we give you after treatment.
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To pre-book your next check-up and hygienist appointments so that you get the appointment that best suits you.
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To respect our team members, just as we respect you as a patient. Abusive or intimidating behavior will lead to de-registration from our practice.
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NHS CARE
NHS Appointments – 4 hours/day
Our NHS funding allows our dentists to provide approximately 4 hours of NHS care Monday - Friday.
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Full advance payment of the NHS Band 1 charge is required before your NHS assessment.
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Full payment of your NHS Band 2 or Band 3 charge is required at your assessment appointment before further appointments can be booked.
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NHS Availability
We have funding for approximately 6000 patients but demand for NHS care far exceeds this.
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NHS Care is prioritised for patients who pre-book
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NHS Care is withdrawn for patients who miss appointments or cancel with less than 48 hrs notice
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New patients who miss their first NHS appointment will not be offered any further NHS appointments
NHS Waiting Times
NHS Dental Care Availability
While we are a private practice that offers some NHS treatments, we regret to inform you that we are currently unable to offer any additional NHS appointments.
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Our NHS allocation is strictly limited and is reserved for:
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Existing patients who are already undergoing treatment.
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Those who already have scheduled NHS appointments.
Our NHS waiting list is also closed at this time.
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This is due to constraints within our NHS contract, including:
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Limited NHS funding – Only 3 out of our 9 surgeries are NHS-funded.
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Strict annual capacity – We are projected to exceed our NHS allocation.
We have actively campaigned for increased NHS funding, raising concerns with NHS England and our local MP, but unfortunately, this has not led to any changes.
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Understanding NHS Dental Care
It’s also important to understand that NHS dental care operates differently from NHS GP services - there is no permanent patient registration with an NHS dentist. Instead, NHS dental treatment is provided on a treatment-by-treatment basis, depending on availability and government funding. This means there is actually no such thing as an "NHS patient" or “registered on the NHS” in the context of the current NHS dental contract.
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At present, NHS dental funding only covers care for about 40–50% of England’s population, making NHS access very limited - especially for adults, as many practices prioritise children when allocating NHS appointments.
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Our policy towards future NHS care.
Demand for NHS care is high. To ensure access for regular attenders and new patients, we kindly ask you to:
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Pre-book your next routine check-up before leaving and make a note of the date.
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You will receive one reminder by email.
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If you do not attend a check-up within six months of its due date, your record may be archived.
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Please note that future availability of NHS appointments cannot be guaranteed and will depend on NHS provisions at the time of booking.​​
PRIVATE CARE
Private Appointments .
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Implants, teeth whitening, orthodontics and other cosmetic treatments are only available privately
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Patients who do not wish to wait for routine NHS care have the option of private routine dental care. A check-up costs £54 including 2 X-rays
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A advance payment is required to secure appointments
Hygienist Appointments
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Regular visits to our hygienist will help you to maintain good oral health.
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Payment in full is required to secure appointments.
Please keep your appointments
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Advance payment is required to secure an appointment for private dental or hygienist care. This will be transferred if the appointment is rescheduled with at least 48 hours’ notice; we regret that it is non-refundable if appointments are missed or rescheduled with less than 48 hours’ notice.
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Please pre-book your next appointments
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Regular patients are advised to schedule their next check-up and hygienist appointments in advance.
EMERGENCY APPOINTMENTS
Emergency Appointments
We reserve emergency slots for patients in the following circumstances:
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Trauma
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Facial Swelling
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Bleeding after treatment
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Urgent Appointments
Appointments for all other conditions depend on availability.
NHS Entitlement
If you have had a course of treatment in the past 2 months you are entitled to NHS care.
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Private Emergencies
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An emergency or urgent assessment appointment costs £54 and includes 2 small x-rays.
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The dentist will advise you of additional treatment charges once your condition has been assessed.
LATE CANCELLATIONS & MISSED APPOINTMENTS
Advance Payments Policy
Advance payment is required to secure an appointment for private dental or hygienist care. This will be transferred if the appointment is rescheduled with at least 48 hours’ notice; we regret that it is non-refundable if appointments are missed or rescheduled with less than 48 hours’ notice.
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Fair Notice Policy
Appointments cancelled with less than 48 hours notice and missed appointments deny other patients access to care; therefore we operate a fair notice policy to enable us to look after as many of our patients as possible.
Need to re-schedule or cancel?
As a courtesy to patients waiting for appointments please give us at least 48 WORKING HOURS’ NOTICE to reschedule an appointment. If sufficient notice is provided, your advance payment will be re-allocated to your re-scheduled appointment.
We do understand that sometimes emergencies come up and schedules change at the last minute. If you are unable to provide the notice outlined above the following apply:
TREATMENT UNDER PRIVATE CARE – Your advance payment will be lost.
TREATMENT UNDER NHS CARE - NHS funding is limited and we have a waiting list of patients. If you do not provide 48 hours’ notice and/or miss 2 appointments, NHS care will no longer be available to you. NHS England will be notified and you will be asked to make other arrangements for your care. A list of other NHS dentists is available from reception.
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48 hours
PAYMENT POLICY
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Fees
William Place Dental Aesthetics does not offer credit and we require payment balances to be settled in advance.
Finance
Finance is available for treatments over £1000 and a minimum deposit may also be required. Finance agreements must be accepted and signed before treatment commences.
NHS band 2 and band 3 treatment
For NHS bands 2 and 3, full payment is required at the time of booking treatment. We regret that we are no longer able to schedule appointments without advance payment.
ZERE TOLERANCE POLICY
Our policy towards unacceptable behaviour
Our team has the right to be treated with respect and politeness, and to work without fear of violent, abusive and/or intimidating behaviour.
Any guest not complying with this policy will immediately be refused any further care and be de-registered on our database. Further action may be taken if necessary.
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Our full Zero Tolerance Policy can be found HERE.