Compliments & Complaints

We strive to provide the best possible care for patients and value your feedback. 

You can submit your comments through the following online platforms:

 

 

  • If we exceeded your expectations, please tell your friends and family

  • If we did not meet your expectations, please tell us , so we can improve

To make a formal complaint, please ask the receptionist for a complaints form and our complaints procedure. Our practice manager will be touch within 48 working hours to try to resolve your complaint.

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What to do if you’re not satisfied with our response, then a complaint may be made to:

  • NHS England – North East London Area Team, tel. 03003 11 22 33

  • The Dental Complaints Service (08456120540) for complaints about private treatment

  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body) – tel. 08456 120 540

  • The Health Service Ombudsman, The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH, tel. 0845 602 1983